Shipping Policy

At Senco, we aim to provide a smooth and dependable online shopping experience for fine jewellery. Our team ensures each piece reaches you on time and in perfect condition.

Shipping and Delivery - India

We deliver across India through trusted logistics partners to ensure safe and timely delivery.

Order Dispatch

Orders are typically processed within 1 working day. Tracking details will be shared via email or WhatsApp after dispatch.

Order Tracking

Use the provided tracking link and AWB number to monitor your shipment.

Order Delivery

Metro areas: 2-3 working days. Non-metro areas: 5-7 working days from dispatch. Delivery may take longer in rare operational issues.

Please note: An active 10-digit mobile number is required for OTP-based deliveries.

Shipping Charges

Free shipping for prepaid orders above ₹499 in India. ₹59 for prepaid orders below ₹500. ₹99 for Cash on Delivery orders.

Shipping and Delivery - International

We ship worldwide via DHL, Aramex, Shiprocket, and other reliable partners.

Order Dispatch

International orders are processed within 1-2 working days. Tracking details will be sent via email or WhatsApp.

Order Delivery

Expected within 15 days from the order date. Customs clearance may affect timelines.

Shipping Charges

Charges are based on product weight and calculated at checkout. Prices exclude import duties; the recipient is responsible for customs fees and taxes.

FAQ

Where does Senco ship internationally? We offer delivery across multiple countries. Contact us for more details.

When will my order be shipped? Orders are processed within 1-3 business days.

Why is my order delayed? Delays may occur due to rare technical issues. We’ll keep you informed.

How do I track my order? Tracking details are emailed once your jewellery is dispatched.

Do I need to be present for delivery? High-value orders may require a signature.

What payment methods are available? Credit/debit cards, UPI, net banking, and COD in India.

Can I cancel my order? Cancellation is possible before dispatch. Post-shipment cancellation is not available.

Received a damaged order? Return within 7 days as per our return policy.

Senco reserves the right to cancel orders in case of suspected fraud, and such cases may be reported to authorities.